Intake Screener (Part-time)

Bay Area Legal Services is seeking to fill a part-time position on our Centralized Telephone Intake team.

Intake Screeners are the initial telephone point of contact for all new clients of Bay Area Legal Services. This is a professional position under the supervision of the Centralized Telephone Intake (CTI) Manager, requiring knowledge of legal and community resources, public agencies, and the ability to assess, schedule and refer clients appropriately.

Office Location

Ybor City
1302 N 19th Street
Suite 400
Tampa, FL 33605

Illustrative Duties

  • Determine client eligibility in accordance with LSC regulations and other funding criteria.
  • Initially assess applicants' legal problems and check for conflicts of interest.
  • Refer ineligible applicants to other sources of assistance and give appropriate information as instructed.
  • Schedule appointments through the CTI Unit for all eligible applicants from various service regions, unless the applicant meets the criteria for a special grant or has a legal emergency.
  • Route eligible applicants with emergency cases and applicants who qualify for services through a specific grant to the appropriate full-service team for assistance.
  • Maintain referral logs for cases referred to full service teams of other legal services providers. If the case is referred to another legal services provider, fax applications and supporting documents to that provider.
  • Assist with mailing materials to clients, including attaching appropriate pamphlets and/or other materials to letters, which are reviewed by advocates prior to mailing.
  • Assist with training new screeners as requested.

Minimum Qualifications

  • High school diploma or equivalency.
  • Excellent communication skills.
  • Good typing skills and the ability to enter data into computer.
  • Demonstrated ability to work responsibly under close supervision.
  • Ability to work professionally and politely with the public under pressure, and to maintain effective working relationships with other employees.

Desirable Qualifications

  • Knowledge of basic legal terminology and simple business mathematics.
  • Familiarity with the judicial system and a wide range of social services.
  • Ability to interview to determine essential facts with respect to eligibility and initial case assignment.
  • Ability and willingness to work in close contact with staff on legal problems of clients and to accept close supervision and instruction.
  • Sympathetic and compassionate understanding of the social and economic as well as legal problems of individuals with limited access to legal services and the elderly.
  • Knowledge of Spanish preferred.
  • Prior experience in a call center, social service agency or law firm preferable.

Compensation

  • Depends upon experience.

How to Apply

  • Send resume and cover letter to HRresumes@bals.org with the subject line, "Intake Screener"

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Still have questions?

If you live or have a case in Hillsborough, Manatee, Pasco, Pinellas or Sarasota counties, we may be able to help.

How do I apply? Am I eligible?

Call (800) 625-2257

to apply for service.

Or complete our online application

and we will call you back.