Intake Screener (3 Full-Time and 3 Part-Time Positions)

This position is currently unavailable.  For a list of all open positions, please see our Careers page.

Bay Area Legal Services is seeking to fill Intake Screener positions in the Centralized Telephone Intake Unit.  Applicants interested in the part-time position will need to be able to work a minimum of 20 hours per week- maximum 29 hours per week, flexible schedules are available.  Applicants for the FT positions will need to work regular business hours, M-F 8:30am-5:00pm

Intake Screeners are the initial telephone point of contact for all new clients of Bay Area Legal Services. This is a professional position under the supervision of the Centralized Telephone Intake (CTI) Manager, requiring knowledge of legal and community resources, public agencies, and the ability to assess, schedule and refer clients appropriately.

Applicants seeking employment with us should understand and share our commitment to the mission, vision, and adhere to the five core values of Bay Area Legal Services.

Office Location

Ybor City
1302 N 19th Street
Suite 400
Tampa, FL 33605

Illustrative Duties:

  • Determine client eligibility in accordance with LSC regulations and other funding criteria.
  • Initially assess applicants' legal problems and check for conflicts of interest.
  • Refer ineligible applicants to other sources of assistance and give appropriate information as instructed.
  • Schedule appointments through the CTI Unit for all eligible applicants from various service regions, unless the applicant meets the criteria for a special grant or has a legal emergency.
  • Route eligible applicants with emergency cases and applicants who qualify for services through a specific grant to the appropriate full-service team for assistance.
  • Assist with training new screeners as requested.

Minimum Qualifications:

  • High school diploma or equivalency.
  • Excellent communication skills.
  • Good typing skills and the ability to enter data into computer.
  • Demonstrated ability to work responsibly under close supervision.
  • Ability to work professionally and politely with the public under pressure, and to maintain effective working relationships with other employees.
  • There are 4 open positions (3 require fluency in English (fluency in Spanish a plus), and 1 requires fluency in both English and Spanish).

Desirable Qualifications:

  • Experience at a Non-Profit
  • Bi-Lingual fluency in both English and Spanish, or English and Haitian-Creole
  • Previous customer service experience
  • Previous call center experience
  • Office experience
  • Receptionist or previous phone experience

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.