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Client Rights and Responsibilities

What you should expect from us:

  • To be served with dignity and respect
  • To talk with a legal advocate who is interested in helping you
  • To have your problem discussed confidentially with our employees or volunteers.  No one outside our organization will know what you discuss with us unless you authorize us to disclose information to other parties or agents
  • To receive advice about whether we will be able to help, and the type of help you may receive
  • To have someone respond to your problem within a reasonable time, taking into account the high number of people we assist
  • To be informed from time to time about the progress of your case, and to have your questions answered

What we expect from you:

  • To be fully truthful about the facts of your case
  • To let our office know of any changes in your case, including changes in your address, telephone number, and income
  • To keep appointments with our office, or let us know in advance when you are unable to make it
  • To be on time for all hearings
  • To let us know if you are no longer interested in pursuing your case/legal problem
  • To respond right away to all requests from us for additional information