Intake Receptionist (Plant City)

For a list of all open positions, please see our Careers page.

Bay Area Legal Services is seeking a full-time Intake Receptionist in its Plant City Office.

Primary duties and responsibilities are setting initial client intake appointments, receptionist duties for Branch office, and general clerical support as needed.  The front desk welcomes guests positively, direct visitors to appropriate person, answer phones, route callers.  This position also schedules/screens intake appointments via telephone and walk ins, in addition to performing a variety of clerical and administrative tasks as assigned.

Applicants seeking employment with us should understand and share our commitment to the BALS’ mission and vision, and be willing to abide by the five core values of Bay Area Legal Services.

Office Location

Plant City
701 Tillman Place
Suite 300
Plant City, FL 33566

Illustrative Duties: 

• Reporting – Produce Legal Server reports as requested by Team, assist with Monthly Program Reports based on grant/agency requirements
• LSC Compliance – Provides support for Team LSC compliance review.
• Receptionist - Greet and welcome guests promptly upon arrival, direct visitors to the appropriate person, answer, screen and forward incoming phone calls, provide callers/guests basic and accurate information in-person and via phone/email, look up basic client information in Case Mgmt. system to assist clients as necessary. (i.e. appt. times, appt. history etc.)
• Intake/Screening - Schedule intake appointments via telephone or walk in, maintain accurate & up to date intake appointment calendars.  Assist applicants with completing intake forms, preliminary screening of applicants for income & statutory eligibility to advise clients of potential eligibility for services. Perform basic case fact inquiries to determine emergency or exclusion categories and to schedule appointment with appropriate team. Route emergency cases immediately to the team leader assigned to emergency responsibility. Enter client intake data into case management system.
• Perform other clerical/support duties such as typing, preparing materials for outreach, typing, filing, scanning, photocopying, correspondence, and faxing, E-filing. Mass client emails upon request. Support for PClip outreach.
• Receive and distribute incoming mail & process outgoing mail and rotate delivery to post office. Oversight of office equipment as assigned by team leader.

Minimum Qualifications:

• Minimum 1-year Receptionist experience with in a front office role or customer service role
• Experience interacting with clients facing sensitive issues and maintaining professional demeanor
• High School Diploma or Equivalent Certificate of Completion (GED) 
• Basic knowledge of Microsoft Word & Excel, Intermediate knowledge of Microsoft Outlook

Preferred Qualifications:  

• Experience in a legal office environment a plus
• Bilingual in Spanish

Compensation: 

• Starting hourly rate $17.10/hr (increases based on relevant experience)
• Reimbursement for travel expenses (mileage etc.)
• Bay Area offers a comprehensive benefit package including a 4% match for the 403b retirement plan with immediate vesting as well as Medical, Dental, Vision, Life, Disability coverage and more.
• Bay Area also offers generous time off and work life balance with 13 paid holidays and three (3) weeks’ vacation for the 1st year of employment and a 37.5 hour work week.

How to Apply:  

• Send Resume and cover letter to recruiting@bals.org
• Include where you applied for this position (ex: bals.org, LinkedIn, Indeed, etc.).

Bay Area Legal Services is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.